Refund and Cancellation Policy
Thank you for shopping at GemWorld.Online. We value your satisfaction and want to ensure that your experience with our gemstone products is positive. Please read our Refund and Cancellation Policy carefully.
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1. Cancellation Policy:
Order Cancellation by Customer:
You may cancel your order within 24 hours of placing it. Please contact our customer support at THIRD EYE RADIANCE PRIVATE LIMITED to request a cancellation. After 24 hours, orders cannot be canceled as they may have entered the processing stage.-
2. Refund Scenario's:
Defective or Damaged Products:
If you receive a defective or damaged product, please contact us within [number of days, e.g., 7 days] of receiving the item. We will arrange for a return or replacement, and refunds will be processed upon verification.Incorrect Product Received:
In the event that you receive an incorrect product, contact us immediately. We will guide you through the return process, and upon confirmation of the error, a refund or replacement will be arranged.3. Mode of Refund:
Credit Card Payments:
Refunds for orders paid via credit card will be processed to the original credit card used for the purchase.Other Payment Methods:
For payments made through alternative methods, refunds will be issued via the same method, or an alternative method agreed upon by both parties.4. Refund Timelines:
Defective or Damaged Products:
Refunds for defective or damaged products will be processed within [number of days, e.g., 14 days] after the returned item is received and verified.
Incorrect Product Received:
Refunds for defective or damaged products will be processed within [number of days, e.g., 14 days] after the returned item is received and verified.5. Return Shipping:
GemWorld.Online will cover the return shipping costs for defective, damaged, or incorrectly shipped products. For all other returns, customers are responsible for return shipping costs.
6. Contact Information:
If you have any questions about our Refund and Cancellation Policy, please contact us at THIRD EYE RADIANCE PRIVATE LIMITED.
By shopping at GemWorld.Online, you agree to and accept the terms of this Refund and Cancellation Policy. GemWorld.Online reserves the right to update or modify this policy at any time without prior notice.